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Background Client-centred models of care emphasise the importance of collaborative working between staff and clients with an intellectual disability (ID). How people with an ID perceive the nature of their engagement with staff is...
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Background Client-centred models of care emphasise the importance of collaborative working between staff and clients with an intellectual disability (ID). How people with an ID perceive the nature of their engagement with staff is relatively unknown. This study investigated the perceptions of staff and people with an ID about the goals for their meetings and what aspects of the meetings they viewed as important.Method Interviews were carried out with 9 client-staff dyads. Prior to their meeting, staff and clients were asked about their expectations. Afterwards, both parties were asked about what they believed happened during the interaction. The participants' answers were subjected to a thematic analysis.Results People with an ID appreciated the opportunity to tell their story and valued reliable, practical support and advice. A trusting relationship was important to both clients and staff. Only staff viewed promoting clients' autonomy as important.Conclusion Staff and people with an ID appear to differ in their expectations and perceptions regarding regular support meetings.
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As with other businesses, tourist companies are taking advantage of modern technologies. Chatbots are a recent technology that hotels, travel agencies, and airline companies are adopting. Despite this industry-wide implementation,...
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As with other businesses, tourist companies are taking advantage of modern technologies. Chatbots are a recent technology that hotels, travel agencies, and airline companies are adopting. Despite this industry-wide implementation, there is no evidence about the factors that explain why consumers are willing to interact with chatbots. This work proposes a model to explain chatbot usage intention. The model and its hypotheses were tested by structural equations with the PLS technique. The study was conducted on a sample of 476 individuals who had travelled on vacation in the previous 12 months. The study reveals that the intentions behind using chatbots are directly influenced by the following factors: the chatbots' expected performance, the habit of using chatbots, the hedonic component in using them, the predisposition to using self-service technologies, the social influences, and the fact that the chatbot behaves like a human. The inconvenience and problems related to communicating with the chatbot were found to have a negative influence. Lastly, the possibility that chatbots could replace jobs had a surprisingly positive influence, and not a negative one.
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A recent game theoretic model akin to an iterated prisoner's dilemma explored situations in which 2 individuals (the service providers) interact simultaneously with the same service recipient (the client). If providing a dishonest...
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A recent game theoretic model akin to an iterated prisoner's dilemma explored situations in which 2 individuals (the service providers) interact simultaneously with the same service recipient (the client). If providing a dishonest service pays, then each service provider may be tempted to cheat before its partner, even if cheating causes the client's departure; however, a theoretical cooperative solution also exists where both partners should reduce cheating rates. This prediction is supported by indirect measures of cheating (i.e., inferred from client responses) by pairs of Indo-Pacific bluestreak cleaner wrasses Labroides dimidiatus. Here, we examine how inspecting in pairs affects service quality in Caribbean cleaning gobies Elacatinus spp. We measured dishonesty directly by examining the stomach contents of solitary and paired individuals and calculating the ratio of scales to ectoparasites ingested. We found that the propensity to cheat of females and males differed: females always cleaned relatively honestly, whereas males cheated less when cleaning in pairs than when cleaning alone. However, overall, the cleaning service of single and paired individuals was similar. Our results confirm that cleaners cooperate when cleaning in pairs; however, our findings differ from the specific predictions of the model and the observations on L. dimidiatus. The differences may be due to differences in mating systems and cleaner-client interactions between the 2 cleaner fish species.
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The influence of client-clinician interactions has not been emphasized in hearing health care, despite the extensive evidence of the impact of the provider-patient interaction on health outcomes. The purpose of this study was to i...
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The influence of client-clinician interactions has not been emphasized in hearing health care, despite the extensive evidence of the impact of the provider-patient interaction on health outcomes. The purpose of this study was to identify factors in the client-clinician interaction that may influence hearing aid adoption. Thirteen adults who had received a hearing aid recommendation within the previous 3 months and 10 audiologists participated in a study to generate, sort, and rate the importance of factors in client-clinician interaction that may influence the hearing aid purchase decision. A concept mapping approach was used to define meaningful clusters of factors. Quantitative analysis and qualitative interpretation of the statements resulted in eight concepts. The concepts in order of their importance are (a) Ensuring client comfort, (b) Understanding and meeting client needs, (c) Client-centered traits and actions, (d) Acknowledging client as an individual, (e) Imposing undue pressure and discomfort, (f) Conveying device information by clinician, (g) Supporting choices and shared decision making, and (h) Factors in client readiness. Two overarching themes of client-centered interaction and client empowerment were identified. Results highlight the influence of the client-clinician interaction in hearing aid adoption and suggest the possibility of improving hearing aid adoption by empowering clients through a client-centered interaction.
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This paper analyses knowledge-intensive business service firms and their innovation activities in the context of federal government procurement with empirical evidence from Swiss information technology firms. The paper contributes...
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This paper analyses knowledge-intensive business service firms and their innovation activities in the context of federal government procurement with empirical evidence from Swiss information technology firms. The paper contributes to the growing literature on knowledge-intensive business services by expanding the concept to also capture public sector clients. It focuses in particular on the ways in which having a public sector client influences a knowledge-intensive business service firm's ability to innovate, opportunities for interactive learning with their clients, and ways in which having a public sector client allows a firm to diversify. The paper shows that having a federal agency as a client is quite different from a private sector client particularly with regard to multi-party systems on the client side, the importance of informal interactions, and the role of public reputation.
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Communication training has become a focus of concern in recent years in veterinary medicine. Existing literature to date indicates that Colleges of Veterinary Medicine (CVMs) have implemented various communication training protoco...
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Communication training has become a focus of concern in recent years in veterinary medicine. Existing literature to date indicates that Colleges of Veterinary Medicine (CVMs) have implemented various communication training protocols. The present study focused on the evaluation of a communication training protocol implemented in 2007 at Kansas State University (KSU) in a sample of veterinary medical students (N=415) across five cohorts. The protocol includes video review of authentic client interactions, feedback from authentic clients, and small-group communication training. Findings indicate that targeted communication skills improved through video-review feedback and small-group communication training. Communication scores were particularly affected by students' attention to improving communication deficiencies during a second student-client video. Baseline scores from the first student-client video in four specific areas (using nonverbal communication, setting expectations, building rapport, and being able to clarify) were predictive of overall performance during the second evaluation. Based on the results of the present study, using videos of authentic client interactions is recommended as a valuable communication training teaching tool.
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In this study, we have explained and elaborated the client's factor and interaction during software development project through model diagrams. This research presents the composite structure of client by analyzing the role it play...
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In this study, we have explained and elaborated the client's factor and interaction during software development project through model diagrams. This research presents the composite structure of client by analyzing the role it plays during software projects. Role of client is presented from both technical and nontechnical aspects. Key roles in a software team are identified and both intra-team interactions and client-team interactions are explained through an interaction overview model. A cross case analysis of real projects is performed to verify and validate the findings. Both client's composite structure and interaction overview model provide a deep understanding of clients and interaction strategies to the researchers and industry practitioners. The research predicts that future process models and framework would be purely based on client factor instead of heavy weight processes and standards.
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Background Interactions with clients have been identified as a key potential stressor within veterinary practice. However, there is a lack of research investigating the experience, and impact, of specific behaviours, such as inciv...
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Background Interactions with clients have been identified as a key potential stressor within veterinary practice. However, there is a lack of research investigating the experience, and impact, of specific behaviours, such as incivility. The current study aimed to address this literature gap by investigating veterinarian perceptions of client rudeness. Method Telephone interviews (n = 18) were used to gather qualitative data regarding veterinarian perceptions of client rudeness. This encompassed description of an uncivil interaction, potential causes of incivility, the impact on the veterinarian and coping strategies. Results The results indicate that veterinarians are exposed to a range of rude behaviours from clients, with suggested causal attributions spanning financial concerns, stress and worry. Adverse consequences associated with uncivil interactions included increased stress, mental health impacts and withdrawal from clients. Responses to incivility encompassed proactive pre-planning, empathy and clear communication. Support from colleagues was important to enable reflection and coping, alongside individual strategies, such as self-care. Conclusion Client incivility has the potential to adversely impact veterinarians. Appraisal of potential external causes for rudeness could facilitate constructive responses to client incivility and support coping. This should be combined with emotional support from colleagues to mitigate any negative consequences following uncivil client interactions.
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We describe an approach to quantifying the impact of network latency on interactive response and show that the adequacy of thin-client computing is highly variable and depend on both the application and available network quality. ...
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We describe an approach to quantifying the impact of network latency on interactive response and show that the adequacy of thin-client computing is highly variable and depend on both the application and available network quality. If near ideal network conditions (low latency and high bandwidth) can be guaranteed, thin clients offer a good computing experience. As network quality degrades, interactive performance suffers. It is latency - not bandwidth -that is the greater challenge. Tightly coupled tasks such as graphics editing suffer more than loosely coupled tasks such as Web browsing. The combination of worst anticipated network quality and most tightly coupled tasks determine whether a thin-client approach is satisfactory for an organization.
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This study examines the perceived ability of auditees to influence external auditor controls and audit team behaviour (through, for example, delaying the availability of information and selecting samples in advance for auditors). ...
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This study examines the perceived ability of auditees to influence external auditor controls and audit team behaviour (through, for example, delaying the availability of information and selecting samples in advance for auditors). Semi-structured interviews were carried out with 18 auditee staff from seven publicly-listed companies who interacted on an ongoing basis with the audit team. The findings provide an external perspective on weaknesses in auditors' control systems and suggest that game playing occurs between auditee and auditor staff in coping with conflicts that arise during audit fieldwork. These constitute a form of inter-organisational defence mechanism (coping mechanisms employed by individuals in organisations to avoid embarrassment and threat). Furthermore, the findings reveal previously unidentified auditee-related variables that can impact on the effectiveness of the auditor's control system. A number of implications of the findings for audit firms and society are identified, such as the level of trust placed by society in inexperienced time-pressured audit trainees, societal expectations of auditors and the need to reduce the predictability of audit testing.View full textDownload full textKeywordsauditor-client interaction, auditor control system, defence mechanisms, dysfunctional auditor behaviourRelated var addthis_config = { ui_cobrand: "Taylor & Francis Online", services_compact: "citeulike,netvibes,twitter,technorati,delicious,linkedin,facebook,stumbleupon,digg,google,more", pubid: "ra-4dff56cd6bb1830b" }; Add to shortlist Link Permalink http://dx.doi.org/10.1080/00014788.2011.559575
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